MISSION STATEMENT / HOURS 
 APPOINTMENT POLICY / FINANCIAL POLICY

MISSION STATEMENT

Pediatric Dental Specialists, P.C., strives to provide the utmost in quality dental care. The pediatric dentists and staff treat each child with great compassion in a child-friendly environment. Our goal is to positively impact a child’s dental experience to promote life long dental health.

HOURS

Our office schedules appointments Monday - Thursday, 8:30 - 5:00.  Lunch is 12:00-1:30 p.m.

Friday appointments are available for children who require extensive dental treatment or special-needs patients who are treated in a day surgery setting. A pediatric dentist is on call daily, weekends, and holidays for emergencies.

APPOINTMENT POLICY

Our office makes every attempt to remain on schedule throughout the day. We value your time and will do our best to keep you from having to wait. Pediatric Dental Specialists reserves appointments for your child according to their needs and level of cooperation. Each child is an individual, and some may require more "tender loving care" than others. We ask for your patience, and that you keep in mind that your child may be the next one needing our extra attention.

As a courtesy, our office will attempt to contact you for confirmation 1-2 days before your appointment. However, we do ask that patients/parents assume responsibility for their appointment time.

Broken appointments or short term cancellations (within 24 hours) without proper notification can be costly and unfair to other patients who need appointments. Repeated broken appointments and short term cancellations may be subject to dismissal from the practice. Late arrivals cause schedule delays for those patients who arrive promptly at their appointment time. Late arrivals will be worked into the schedule if time allows or re-appointed to another day. During the school months, late afternoon appointments are in high demand. We try to honor after school requests and ask that you help us by understanding when we need to appoint during school hours. We will gladly provide you with a school excuse for your child.

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Conscious Oral Sedation Appointments
An oral sedative medication can be given to your child to produce a medically controlled state of depressed consciousness. These appointments are scheduled during the morning, since no food or drink should be given prior to the appointment. Some indications for conscious oral sedation are dental anxiety, compromised physical or medical conditions, lack of emotional or psychological maturity, nature of procedure, and precooperative (child does not have cognitive ability to cooperate) behavior. Our goal during these appointments is to deliver quality care, minimize disruptive behavior, and promote patient welfare and safety. Sedation appointments are very time-sensitive and of limited availability. When these appointments are missed, cancellation of all future appointments will be considered by the appointment coordinator.

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Hospital Dentistry
In the hospital, children are treated under a medically controlled state of unconsciousness using general anesthesia. These appointments are scheduled on Friday mornings only. Pediatric patients who require extensive dental treatment, or who are physically or mentally compromised, are treated in day surgery. Full rehabilitative treatment can be performed during one appointment. Patients treated in the hospital are obligated to attend a health and physical appointment with their medical doctor, and also with day surgery for other routine tests that are required for surgery. These appointments are extremely important and time consuming for our staff and the other medical facilities involved. Cancellation or missed hospital appointments without proper notification are not rescheduled.

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Restorative Treatment Appointments
Restorative dentistry involves mechanically removing parts of an infected/decayed tooth and using dental materials to restore the tooth for function. Restorative appointments are made based on the amount of time required for the procedure(s), and the required behavior management of the child. Our assistants have been specifically trained in expanded-duty functions, such as administering nitrous oxide (laughing gas), and placing preventive sealants.

 

 

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Continuing Care Appointments
Continuing care involves dental care maintenance, exams, and professional cleanings. Our office consist of highly trained hygienists that take great care in keeping our patient’s teeth healthy. After their cleaning, your child’s teeth will be fully examined by the dentist. Treatment recommendations are then made to address any dental needs your child may have.
 

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FINANCIAL POLICY

Fees for dental services are due on the date of treatment unless prior arrangements have been made with our financial coordinator. Our office accepts cash, checks, MasterCard, Visa, and American Express. We offer a variety of options on extensive treatment plans that may better fit your budget.

Insurance
Our office, as a courtesy, will file dental insurance benefits for you. However, at the first visit, we request that the balance be paid in full until we are familiar with your coverage, deductibles, and co-payments. We will be happy to reimburse any credit balances from overpayment by your insurance company. We will also provide you with any information you may need to file your secondary insurance. On subsequent visits to our office, you will be responsible for any deductibles, co-payments, or balances not covered by insurance. Our office will attempt to call ahead and inform you of the estimated costs of treatment, to avoid any surprises.

Filing your insurance is not a guarantee of payment for the service(s) performed. We have no way of knowing if, or what, your insurance company will pay until the actual claim is submitted. Therefore, all account balances which have not been paid within a 30 day period become due by the parent/guardian responsible.

Dental insurance is meant to be an "aid" in receiving dental care. Our office bases treatment on your child’s needs, not what your insurance will pay. Insurance payment is determined by "UCR" fees (usual, customary, and reasonable fees). These fees are not always the same as our fees. Some insurance companies may pay less, some pay more. Whether your insurance pays 100%, 80%, or 50% of a procedure, they are determining payment based on their fee schedule, not the actual fee our office has charged for the service.

Please keep us informed of any changes or updates in your insurance information. Our insurance coordinator has over 15 years experience, and will be glad to assist you with any questions you might have.

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Georgia Medicaid/Georgia Peach Care for Kids
Our office accepts Georgia Medicaid and Peach Care for Kids. Please have the current card showing eligibility prior to your visit. If for some reason you do not have your card before your visit, please call our office so we can verify coverage.
 

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